What a downcome. Would you like to go there now or continue browsing Family Traveller UK? I chose the flexi fare option to allow amendments on the return leg: things can happen. I liked the updated cost as each section of the booking was completed. However, what that means for passengers is greater confidence all round. Do you agree with Brittany Ferries's 4-star rating? Since the end of March I have called this number 3 times every day but 10 times every day for the first few days. ^A 3 cancellation fee per sailing applies to Flexi and Premium bookings. #1. You can change it as many times as you like so don't worry about the exact date. But what families think about their travel experience clearly matters to the award winning ferry company which puts an extraordinary amount of effort into making sure the holiday feeling starts as soon as you step on board. (3) Standard ticket type cancellation fees are based on the period of notice given prior to your outbound sailing. FERRY ONLY. Dear Anita,Thank you for your 5* review.We look forward to welcoming you on board.Kind regardsLeahBrittany Ferries. Toilet filthy with excrement on the seat, which I had to clean. We hope that despite your disappointment you are looking forward to your crossing.Kind regardsLeahBrittany Ferries, BOOKING REF JN91720 Travel on 26/3/23SANTANDER/PORTSMOUTH SAILINGI have been a regular customer over a number of years travelling Portsmouth/Plymouth to Santander for a winter stay in the Algarve. Lets see whether you can make amendments to your tickets or not. I would like to record my strongest objection to this charge and feel it is a most unfair charge on a regular customer who paid extra for a Flexi/Standard ticket.Gavin Bryson 16/01/23. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. The ribs dry and stringy. So where would you like to go in 2023? Good Morning A8719vlandrewc. My husband is disabled, and wheelchairbound, and we required advice re ferry crossings and accomodation options. What is the point of a flexi ticket which would have cost . Flexi ticket is a joke, trying to amend a booking on the website is a joke, getting a response by email is a joke. Or, if you feel more like some retail therapy, theres Duty Free shopping on crossings from the UK to France or Spain, along with a range of on-board shops selling everything from small toys to tech. Brittany Ferries offers Portsmouth-Santander sailings from 271 for two adults travelling as foot passengers with a four-berth, inside, en-suite cabin.Access to the Commodore C-Club lounge is. Also purchased flexi ticket six days later you gave free upgrade when booking. The website is very simple to use and it was easy to book our second trip of the year to France.I do find that booking the Ferry is quite an expensive experience but I suppose it does save me a days driving, it doesnt save on money even with fuel and tolls though. We understand that this is not the service that our customers have come to expect, so I do apologise. View more details. Valid for travel on all sailings to France and Spain. These tickets require a 25% deposit at the time of booking. So down to the self service. Score: 4.3/5 (13 votes) . Refunds can also be acquired in the form of vouchers. Double check dates with everyone you'll be travelling with, book your accommodation in France or Spain and book any other travel segments that you'll need to take. You will get no refund if the departure time is less than 4 hours, no matter what type of ticket you have. We look forward to welcoming you on board. Thank you Jude. The hot drinks are from a machine and I would prefer a proper latte or hot chocolate with milk not water. OP. Find the Chargeback Instantly product on DoNotPay. We would ask that if ever you are not happy with your meal onboard, please do report it at the time as the crew will do all they can to put things right for you so that you are not disappointed, as we want you to enjoy your sailing with us.We hope it will not be too long before we can welcome you back onboard. Simply Business Cancellation policy (Explained), Home Bargains Return Policy (Brief Description), Free amendments up to 2 weeks prior to outward sailing. Overall it is a pleasant journey with somebody else doing the driving! Revenue impacts the experiences featured on this page. Every ship has a choice of accommodation to suit your budget. . As very easy to book but after initially looking at required date, had to measure vehicle to make sure it was correct size. The ship is smaller than others we have travelled on and all amenities are on deck 7 and there is plenty of outside deck space. Is this your brand on Milled? Prices at bar very reasonable. We look forward to welcoming you on board.Kind regardsLeahBrittany Ferries. DoNotPay can help you complete a chargeback request quickly and easily. Arrive on holiday calm, rested and ready for anything. Prices at bar very reasonable. Select the reason for your chargeback, and provide relevant details, including the charge amount, the charge date, a description of the payment, and any files you can upload as evidence. 2023 Trustpilot A/S. Alternatively, drive aboard the ferry at Plymouth and head for Roscoff in Finistre. But that's far from all that's . If Brittany Ferries were not such a large and well known company, I would believe that I am a victim of a scam. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. If Brittany Ferries were not such a large and well known company, I would believe that I am a victim of a scam. Ferry Portsmouth to Santander. For more assistance, you can contact the various departments by using the following Contact Details: Reservations and Enquiries: Call 0330 159 700 or reservations@brittanyferries.com. Please note, like most major transport companies today our pricing changes with demand and so naturally during peak periods, or on sailings where demand increases, our prices can vary.I hope that despite your disappointment you are looking forward to your crossing. Everything went smoothly and covid aware, Good Afternoon JohnCracknellIt is great to hear that you enjoyed your recent sailing on Pont Aven to Santander. Have a Flexi ticket booked for end July and need to amend. 381. Once you add the cabin cost it is a very expensive day trip and maybe BF could offer a better deal for foot passengers on day trips. Online. Rank in 1 month. Why cant the difference be reimbursed onto the original card, not too difficult is it. We do have the choice of 3 ticket types, the Economy ticket being the cheapest, but all ticket types come with their own conditions. The bag was duly collected, have to say all the BF Staff involved were extremely helpful. Cancellation charges apply according to different ticket types. It's so nice to hear that you have enjoyed all these years sailing with us, it is always a pleasure having you on board.Kind regardsKirstieBrittany Ferries. Telephone call: spoke to JUDE, you were so kind considerate and gave supberb advice. Useless. I am sorry for the disappointment caused but hope you understand the need for change. Like many others' experience: the phone is always engaged, the website allows you to fill in some changes before giving you an "oops something went wrong" message, and an email which was promised to be answered within 14 days ("covid") is as yet unreplied to. We've paid the 127.50 deposit and remaining 75% is due to be paid on 12th May. Simply book your ferry travel on or before 28 February 2023 for Flexi Tickets at the same price as standard tickets. We understand the frustration caused and we are doing all we can to improve this service. Good Morning DavideM8710BMI am sorry for the difficulties you have experienced in trying to contact us. Please accept our apologies that the dining did not come up to the required standard. Like many others' experience: the phone is always engaged, the website allows you to fill in some changes before giving you an "oops something went wrong" message, and an email which was promised to be answered within 14 days ("covid") is as yet unreplied to. Would have given 5* if the price had decreased. Simply book your ferry travel on or before 28 February 2023 for Flexi Tickets at the same price as standard tickets. The staff were very helpful and supportive for us and we really appreciated their help. Thats the message from Brittany Ferries which has just opened for reservations ahead of the 2020 season. How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? We travelled home on the new ship Salamanca from Bilbao. Then theres the flight itself. Brittany Ferries sails to Santander or Bilbao from Plymouth and Portsmouth. $767. Ventouris Ferries: save on your 2023 sailings. Standard 158. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. View more details. Then told they were fully booked. Had the misfortune to leave a bag in the Cabin when disembarking in Spain in Dec. Amazing pro-active customer service when I called Brittany Ferries regarding a voucher which I was unable to use online. Its deplorable customer service. The commodore class cabin was exceptional and the bed was comfortable.However, my only complaints are that the ship was travelling on average of 13 knots this is due to there being no available berths in Portsmouth until Bretagne left at 20:15.Also on our crossing on the way we travelled on Pont Aven which had a more substantial wine list then Salamanca which didn't have a bottle worth drinking which is a pity. Fees are in addition to any price increase that may apply. Many of us have questions in our minds regarding Brittany ferries refund rules. I moved . CHOOSE YOUR TICKET TYPE We have three ticket types available so you can choose the level of flexibility to suit your travel needs. Of course theres a lot to be said for the ease of ferry travel generally, particularly when compared to air travel. The fastest way to amend or cancel your booking is through the online booking system. Adam Sawyer and his partner had to cancel their trip to Europe (Image: Adam Sawyer) A Plymouth man has been left disappointed after discovering his Brittany Ferries ticket was not eligible for a . Naturally, sailing itself is great fun for kids, but that doesnt stop Brittany Ferries going all out on the entertainment front. It may not display this or other websites correctly. Why not credit the original card? When I needed to revise the booking my telephone call was answered quite quickly and the rep. very helpful, with the cost revision immediately available. A great accolade and one thats a particular honour, as it was voted for by passengers. Bienvenue Brittany Ferries France. Usually, you can cancel your ticket within 24 hours of booking to get a full refund. Whispering Woods Campground. I am not complaining about the crossing or the staff on board. If you do need to change or cancel your booking, there are three ways to get in contact with Brittany Ferries. Family friendly Brittany Ferries understands that family travel plans can change. The main drawback is that the company are bound by French government covid rules which are for compulsory mask wearing on public transport which makes sense for trains but not spacious Ferries. Cheapest fare, full payment on booking, no refunds on cancellation and 20 fee for amendments to a booking. Why should I have to ask for a refund that is due to me. Check out what 17,513 people have . We travelled outward on a day crossing and back overnight on the the Poole to Cherbourg route. Do it as soon as possible as I think there may be penalties for late changes - ringing them may be best. Dear Gavin, Thank you for taking the time to write a review. Review tags are currently only available for English language reviews. Dear Rodger,Thank you for your 5* review.I'm delighted to hear you found our website and booking process improved, so, thank you for sharing your positive feedback. You cannot cancel partially used tickets. Brittany Ferries offers three ticket types, each with a different level of flexibility and a different refund and cancellation policy. We have booked a return ferry crossing to Santander on a flexi ticket. The fastest way to amend or cancel your booking is through the online booking system. Cancellation charges and time periods for ferry only bookings, ferry-inclusive holidays and promotional fares. . 125595. In case of tickets canceled by the Brittany ferries, you are entitled to a full refund, no matter which ticket type you purchased. more. Track ferries in the English Channel and Bay of Biscay either by individual ferry or Brittany Ferries Fleet and Condor Ferries Fleet as a whole. Thats why theyre offering Free Flexible Ticket Upgrades* for travel between now and 31 October 2023. Evening meal was great and great service. We have recognised that a one-size-fits-all ticket system was no longer fit for purpose, said Jolle Croc, sales and customer experience director for the company. The most popular fare, 50% deposit on booking and free amendments up to two weeks before departure. Changing areas and microwaves on-board every ship make travelling with babies and toddlers easier. Dear Mr RadcliffeThank you for taking the time to leave your review, we do appreciate it.Unfortunately if there is any limited mobility or disabilities on your booking then you would need to contact us so we can add on the parking for you, we are always happy to help and love speaking to you.We look forward to having you on board for the next 30 years! The company aims to respond within 24 to 72 hours, but when volume is high the response time can be up to 10 days. Customers who were due to travel on these sailings or on other sailings cancelled by Brittany Ferries will have their bookings cancelled and automatically receive a credit note, of the same value, for future travel. Twice been on hold for over 2 hours. Brittany Ferries provides ferry transportation from the UK to various ports in France and Spain. Under the law, refunds must be provided within seven days but given the unprecedented effects of coronavirus, we advise allowing ferry companies more time to process refunds. They do nothing, you have to ring and ring and ring, no answer. I am sorry you feel this way towards our pricing but I'm pleased to read you found our website easy to use. Full payment is required if booking within 60 days of travel. . I am sorry that you have not been able to amend your Flexi ticket online. Overall this was a much better I have emailed on the 28th May - no reply. Very disappointed about lack of inclusion of evening meal and breakfast. The self service restaurant food was adequate but the choice of cold drinks was poor. You can get up to 40% OFF the Bari - Igoumenitsa, Bari - Corfu . I am not complaining about the crossing or the staff on board.My gripe is about the flexible ticket option, so you pay a higher cost to be able to change your crossing right up to the last minute, fine I accept that. For a better experience, please enable JavaScript in your browser before proceeding. Brittany Ferries: Flexi ticket joke - See 3,386 traveler reviews, 864 candid photos, and great deals for Plymouth, UK, at Tripadvisor. Get inspiration, tips and holiday competitions straight to your inbox! So were introducing a new range of ticket types allowing customers to choose from more options, customising their ticket in line with their own requirements and budget. Kind regardsAlison Brittany Ferries. With elegant surroundings, stylish bars and superb restaurants, not to mention our award-winning service and excellent on board facilities, you can just sit back, unwind and enjoy the experience. A full refund is granted if you cancel within 24 hours of booking. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. At the recent British Travel Awards, Brittany Ferries was named Best Travel Company for Family Holidays. We have helped over 300,000 people with their problems. Full payment is required if booking within 60 days of travel. We also ensure all reviews are published without moderation. Kind regardsAlison Brittany Ferries, This is not a review. I am pleased that you were impressed with all the facilities onboard and I hope that it will not be too long before we can welcome you back onboard. When amending a booking the ferry changed back to the original booking so I may have been charged twice for the amendment I have made - why cant amendments on other pages stay as they are? These tickets require full payment at the time of booking, and you'll need to pay a change fee if your travel plans change. Ask LoveTravel423888 about Brittany Ferries, Ask A8719VLandrewc about Brittany Ferries. Ferry Portsmouth to Santander. I was on Their New ferry the Salamanca from Bilbao when It broke down (It Happens) however Dealing with this company to resolve refund and additional costs has been nothing short of appalling. Kind regardsAlison. While competitors demand full payment at the time of booking, Brittany Ferries will continue to offer a deposit scheme for those booking a standard or flexi ticket. No kettles in cabins. Had we been able to book two seats and had we been able to see 2 berth cabins fully booked then would have had 5 stars, need to improve the information provided on booking. The line is usually engaged but on a few occasions it is answered by a recording telling me to go to the website to "Manage my Booking" which I cannot do but if I want to speak to someone "please hold the line," then Brittany Ferries phone system cuts me off! It goes against our guidelines to offer incentives for reviews. I appreciate that they are extremely busy atm , but find this unacceptable. All rights reserved. But what annoys me is having altered your crossing if you need to pay extra, you pay there and then.But what if your crossing is now cheaper? This means that it's best to avoid needing to cancel your travel booking as much as possible. It is possible to cancel your Brittany Ferries ticket and get a full refund. Lets have a look at different types of tickets. We are currently recruiting more staff to help with this. These tickets require a 50% deposit at the time of booking, which is non-refundable. Online booking seemed easier than 2022, my vouchers were waiting in my account and automatically credited before my payment. . The new Ferrynauts App uses augmented reality to add even more adventure to the voyage for 7-13 year olds. We had a 4 berth cabin for two. Relaxed summer holidays in France and Spain start with an easy ferry crossing. I booked flexi tickets with BF last year. Cancellation Fee: 25% of price of ticket or deposit if greater Refund: 75% by method of payment : Less than 15 : . This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register. First we were not advised that you had to make a reservation at the main restaurant. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. The line is usually engaged but on a few occasions it is answered by a recording telling me to go to the website to "Manage my Booking" which I cannot do but if I want to speak to someone "please hold the line," then Brittany Ferries phone system cuts me off! The explanation given was totally unacceptable. Disgraceful, unconscionable, uncaring and . Return journey 3hrs delayed so far and still repairing the engines in Cherbourg. Cabins excellent. Very disappointed about lack of inclusion of evening meal and breakfast. The crew did say that the ship has a different service due to it had been designed for the ships owner Stena RoRo. You can amend on-line with no charge up to 4 hours before your booked departure - obviously paying any increase in the fare, which may well be more the later you leave the re-booking to your intended travel date but could be less if later in the year when perhaps in a cheaper charge season. If you cancel you will only get a 75% refund. View full details. Tell us which credit card (or ACH transfer) the payment was on, and enter the name of your bank and the merchant. Recommended experiences in and around Portsmouth. Overall an enjoyable trip and I would recommend Barfleur. This is the version of our website addressed to speakers of English in the United States. Recommended experiences in and around Portsmouth. And dont forget, you can book Brittany Ferries now for as little as 25% deposit. Would not refund difference or apply to my booking when I phoned, Dear Patricia, Thank you for taking the time to write a review. Kind regardsLeah Brittany Ferries. Review of Brittany Ferries. No contact. Phone. Verification can help ensure real people write reviews about real companies. Remaining balance due at least 60 days before travel date. Trains to Belfast. Brittany Ferries . Read 1 more review about Brittany Ferries. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. Most flexibility, 25% deposit at time of booking, free amendments up to four hours before departure and 75% refund in the event of cancellation before departure. Steak as tough as I have ever experienced. Although we tried a number of different approaches, the poor feedback, in conjunction with an unacceptable amount of food waste, has led to the change. Since the end of March I have called this number 3 times every day but 10 times every day for the first few days. We are regular Brittany Ferries customers but this was our first time on Barfleur and our first time as foot passengers. Stop by and enjoy all we have to offer. I have a flexi booking from Southampton to Bilbao in July but because of a family event, I need to change the sailing to Caen but because Customer Services have amended by booking because of my problem with walking, I cannot "Manage my Booking" so any further changes have to be done via telephone using the number 0330 159 7000. read more, Ferry Portsmouth to Santander. While these tickets are the most flexible, they still do not allow for a full refund if you need to cancel your holiday. It looks like you might be looking for Family Traveller US. Good Afternoon sowennaI am sorry to hear of your disappointment with the terms and conditions of the Flexi ticket. Sit back and relax while we do the work. Ouistreham to Portsmouth. Please accept our apologies. Calais & Dunkirk - Dover. Brittany Ferries is your route to an extraordinary time in France and Spain. Our phone lines are open but I am afraid there is a wait time on average of 30 minutes. Some ticket classes are more flexible than others, so it's important to be aware of this while booking. Whilst in hindsight I should have left the booking in place it was in March when all the best information was not available. Travel and Tourism. for the first time since covid travel restrictions. Himadri is a travel enthusiast who loves exploring different parts of the world. 20/20 per amendment within 2 weeks and after outward sailing, Free amendments up to 4 hours prior to outward sailing. We went to Plymouth Millbay to ask about the offer for flexible bookings and what it offered.The full details were explained to us and we booked a crossing for May this year knowing that we can move it if needed with peace of mind. Offering the widest choice of cross-Channel ferry routes to France and northern Spain, we have a fleet of 7 spacious and comfortable cruise ferries and also operate a high-speed ferry service to France during the summer months. Fees are in addition to any price increase that may apply. We are offering a new range of ticket types aimed at allowing you to choose the level of flexibility that suits your travel needs. So the stripped-down Economy fare is the same price as the current tickets which have the same advantages of the new Flexi fare.
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